Your Family’s Wellbeing. Our Commitment.
We are committed to providing safe, respectful and high-quality clinical care for every mother and child. Here is what that means in practice.
Six Promises We Make to Every Patient
Respect and dignity
You will be treated with courtesy and privacy, whoever you are and however you pay.
Clear information
Your diagnosis and options explained in words you understand, with time to ask questions.
Your consent
Nothing is done to you or your child without your informed agreement, except in a life-saving emergency.
Costs before care
A written estimate before any planned procedure, and no charge you did not agree to.
Family involvement
Your partner or chosen companion can stay with you, and parents can be with their children.
A fair hearing
If you are unhappy with your care, our Medical Advisory Council reviews your case personally and replies in writing.
Patient Privacy
Your medical records, test results and personal details are confidential. They are seen only by the clinical team caring for you, and shared with your insurer only for the claims you ask us to make.
We handle personal data in line with Kenya’s Data Protection Act. You can ask for a copy of your records, or for a correction, at the records desk or by calling +254 20 800 1200.
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