FAQs
Quick Answers for Busy Parents
What families ask us most. Cannot find yours? Call us any time — a person answers, day and night.
Appointments
Can I book a paediatric or antenatal appointment online? expand_more
Absolutely. Click "Book Consultation" anywhere on this site to choose your specialist, preferred time slot, and clinic. Walk-in consultations are also welcomed daily.
When should I book my first antenatal visit? expand_more
As soon as you know you are pregnant, ideally before 12 weeks. Your first visit includes a dating scan, blood tests and time with your midwife to plan your care.
How do I change or cancel an appointment? expand_more
Reply to your SMS confirmation or call +254 700 456 789. There is no charge if you let us know a day ahead.
Insurance & Payment
Do you accept NHIF and private insurance providers? expand_more
Yes, Tiba Hospital is an accredited Level 5 facility accepting NHIF / SHA cover as well as all major private insurance schemes including Jubilee, APA, Britam, CIC, AAR, Madison, First Assurance, and corporate health plans.
What packages do you offer for delivery and newborn care? expand_more
We offer comprehensive fixed-rate Normal Delivery and Caesarean Delivery packages that include accommodation, theatre fees, baby immunizations (BCG & Polio), pediatrician review, and post-discharge checkups. See the packages.
How can I pay? expand_more
By M-Pesa, card, cash or directly through your insurer. Our billing desk gives you a written estimate before any planned procedure.
Maternity & Delivery
Can my partner stay with me? expand_more
Yes. Your birth partner can be with you throughout labour, and our private family rooms have a daybed so they can stay overnight.
Do you offer epidurals and pain relief? expand_more
Yes. An anaesthetist is on site day and night, and your midwife will talk you through every option, from breathing techniques to an epidural.
Can I tour the maternity ward before my due date? expand_more
Of course. Tours run every Saturday morning; book a place and bring any questions.
Children & Newborns
Is the maternity and emergency ward available 24/7? expand_more
Yes. Our emergency obstetric and paediatric casualty unit is fully operational 24 hours a day, 365 days a year, staffed by resident obstetricians, paediatric doctors, and theatre teams.
Can I stay with my baby in the NICU? expand_more
Parents are welcome in the NICU at any time, and we encourage kangaroo care. Mothers who are still admitted can be wheeled to the unit as often as they like.
Do you give all childhood vaccines? expand_more
Yes, the full Kenya immunisation schedule plus optional vaccines. Bring your child’s clinic card and we will keep it up to date.
Your Family's Health Matters
Book a Specialist Consultation Today
Speak directly with our senior consultant obstetricians, paediatricians, or nurse midwives. Same-day clinical reviews and scheduled maternity visits available.